Hp will not print document in black

[Ddlcass]

Prints Black Copies. Prints in Color. Will not print in black ink.

[Garp_senchau]

@Ddlcass, Welcome to HP Support Community,

Thank you for posting your query regarding trouble printing in black ink. I’m here to help by guiding you through steps to resolve this issue

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Meanwhile, check if the black ink cartridge has ink and is installed properly. If the cartridge is low or empty, replace it. You should also clean the print head, as it may be clogged. 

Ensure your printer settings are correct and try running a test page. If the issue persists, check if your printer drivers are up to date. 

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,