cancel
Showing results for 
Search instead for 
Did you mean: 
Bosgp98
New member
1 0 0 0
Message 1 of 2
148
Flag Post

HpOffice jet pro 8600 won’t connect wirelessly

HP Recommended

I just got a new modem/router from my cable provider and my printer will not link up to it wirelessly.  It tells me that the router has MAC filtering.  My cable provider has told me that the router is open so there should not be any issues on their end.  I have been trying for two weeks to figure it out but no luck.  

please help!

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @Bosgp98

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Please try these steps to restore the network settings to defaults - Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Reboot the router and the printer. 

 

To setup the printer on the network, try these steps - 

 

1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.
3. Follow the display instructions to complete the setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation