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Furman_Lee
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Message 1 of 2
248
Flag Post

Hpeprint email changed without my knowledge

HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer
Microsoft Windows 11

Logged into HPSmart on new computer but system ran setup and will not allow me to use my previous @hpeprint.com email address. When I try to change it to the one I had setup previously it states it is already in use. I am aware of this because I am the one that is supposed to be using it. Virtual assistant is no help and no way to contact a Live Agent. Please help!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Furman_Lee

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Uninstall and reinstall the HP Smart App and try setting it up again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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