I am on the same network as printer, and my phone see the printer, but when I print nothing happens

[johnny4381]

I need to print from my phone, I am on the same network as the printer and the printer shows up on my phone, but it will not print

[zoey7886]

@johnny4381, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Mobile Printing Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues printing from your phone despite both your phone and printer being on the same network, follow these steps to resolve the problem:

Check Printer Compatibility: Ensure that your printer supports mobile printing from your specific device. Some older printer models may not support direct printing from all phone types.

Use Official App: Download and install the official printing app related to your printer. For HP printers, you can use the HP Smart app to manage printing tasks efficiently from your mobile device.

Verify Connectivity: Make sure that both devices are not only on the same network but are also on the correct network band (e.g., both on 2.4GHz or 5GHz if using dual-band routers).

Check Printer Status: Ensure that your printer is online, has paper loaded, and has enough ink or toner to complete the print job. Sometimes printers might appear in the network even if they are offline.

Printer and Phone Restart: Restart both your printer and phone. This can resolve any temporary connectivity issues.

Update Firmware and Apps: Ensure that the printer’s firmware is up to date. Similarly, ensure that any printing app you are using on your phone is updated to the latest version.

Review Wireless Settings on Printer: Access your printer’s settings to confirm that it is correctly connected to your wireless network and that mobile printing is enabled.

Error Messages: Check for any error messages on the printer display or within the app that could give a clue about the connectivity or printing failure.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,