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I am trying to update my wifi on my HP 8620 and get an administrator blocked note

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HP 8620
macOS 10.15 Catalina

I am trying to change my wifi location and I get the following notice.

The feature has been blocked by your administrator or the person that set up the printer.

HP Support Agent
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Message 2 of 2
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Hi @Fritzlove


Welcome to the HP Support Community. I'd be happy to assist you with the administrator password. 


Let's try these steps to restore the network settings to defaults - 


1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.


2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.


3. Touch OK.


If the issue still persists, I have sent you a private message with the steps to perform an advanced reset. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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