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‎02-10-2025 05:27 PM

HP Recommended

I am having trouble connecting my computer and my phone to the printer

Category:
1 REPLY 1

‎02-14-2025 03:34 AM

HP Recommended

@Tonyia1, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding an issue with printer connection!  
We're thrilled to have the opportunity to assist you and provide a solution. 

 

Please answer a few questions to assist you better:

 

  • Which HP printer model are you using?
  • Are you trying to connect via Wi-Fi, Bluetooth, or a USB cable?
  • Are both your computer and phone facing the same issue?

 

Meanwhile, try these steps:

 

Check the Printer Connection:

 

  • If using Wi-Fi, ensure the printer is connected to the correct network.
  • Restart the printer, router, and your devices.
  • If using a USB cable, ensure it's securely connected.

Check the Device Connection:

 

  • On your computer, go to Devices & Printers (Windows) or System Preferences > Printers & Scanners (Mac) and check if the printer appears.
  • On your phone, ensure you're connected to the same Wi-Fi network as the printer.

Run the HP Print and Scan Doctor (for Windows):

 

Reinstall Printer Drivers:

 

  • Uninstall and reinstall the printer drivers from HP’s website for your printer model.

Check HP Smart App:

 

  • If you're using a phone, try connecting via the HP Smart App to troubleshoot connectivity issues.

 

We hope our assistance has been helpful! 

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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