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I can't connect my Officejet 8610 to new wireless because administrator locked network setup.

HP Recommended
HP Officejet Pro 8610
macOS 10.15 Catalina

I recently moved my office and am trying to connect Officejet Pro 8610 to my new wireless network. When I go to the network setup on the LCD display panel, it gives me an error message that says "The feature has been locked by your administrator or the person who set up the printer". That person is me and I have never locked anything. I need help getting my printer setup to my wireless network ASAP.

HP Support Agent
HP Support Agent
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HP Recommended

Hi @Marcia511


Welcome to the HP Support Community. 


I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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