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I can't get rid of the ? mark

HP Recommended
Microsoft Windows 7 (64-bit)

I have a HP OfficeJet Pro 6968 All-in-One Printer.   I cannot get rid of the ? MARK.  It will not allow my to go to the home.  If I am stuck on the ? MARK, I cannot print.  However, I am able to print a test page, but not a document.  Getting very agitated about now.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community.


We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.


Please do check your inbox on the forums page for the private message.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



I am an HP Employee

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