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MagsT
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I can't print

HP Recommended
HP DeskJet 2600 (Net) HP724E5F
Microsoft Windows 10 (64-bit)

First I must say I have previously printed with no problems.  I haven't used the printer in a while and started avoiding it as it only would print test papers and part papers.  When I went on earlier today determined to get this sorted there were 3 documents waiting in the que.  I could not delete them or do anything with them.  I tried the virtual assistant and had the scan doctor downloaded.  That said the printer was not set as my default printer and asked would I like it to set it.  I tried to click yes multiple times, ending with me clicking no.  Which then said not all of the software was downloaded and could it do that.  So I agreed. After all of that it went back through the cycle to the printer not being set as default and not being able to click yes please set it.  When I go to print say from word the printer isn't listed as an option.  when I go to add it it comes up with an error opening printer message saying Printer HP734E5F (HP DeskJet 2600 series) does not exist on the computer. Double check the printer name etc.

I tried talking to the tech support but they don't service the Pacific Islands, including Samoa.  Please help

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MagsT, Welcome to HP Support Community!

 

Follow the steps below in sequence-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Also, you can try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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