First I must say I have previously printed with no problems. I haven't used the printer in a while and started avoiding it as it only would print test papers and part papers. When I went on earlier today determined to get this sorted there were 3 documents waiting in the que. I could not delete them or do anything with them. I tried the virtual assistant and had the scan doctor downloaded. That said the printer was not set as my default printer and asked would I like it to set it. I tried to click yes multiple times, ending with me clicking no. Which then said not all of the software was downloaded and could it do that. So I agreed. After all of that it went back through the cycle to the printer not being set as default and not being able to click yes please set it. When I go to print say from word the printer isn't listed as an option. when I go to add it it comes up with an error opening printer message saying Printer HP734E5F (HP DeskJet 2600 series) does not exist on the computer. Double check the printer name etc.
I tried talking to the tech support but they don't service the Pacific Islands, including Samoa. Please help
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TEJ1602 I am an HP Employee
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