cancel
Showing results for 
Search instead for 
Did you mean: 
mafer_corona
New member
2 1 0 0
Message 1 of 4
231
Flag Post

I cannot print wirelessly with my house's PC, but I can with other devices.

HP Recommended
HP Desk Jet 3632
Microsoft Windows 10 (64-bit)

I can "see" the printer in my computer, but it just won't print. It does not send any error, just acts like if I did not hit the "print" button. I can scan, I can see ink levels, all wirelessly, but cannot print.

 

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 2 of 4
Flag Post
HP Recommended

@mafer_corona, Welcome to HP Support Community!

 

How is the printer connected to the computer?

 

Meanwhile, follow the steps below-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
mafer_corona
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Printer is connected to my computer using local wireless internet. 

 

1) I tried to use the HP Print and Scan Doctor, but when it starts installing the software for the printer, it stops at step 1, stating:

 

Installation Error

 

Call to DriverPackageUnistall returned error 5 for package

'C:\\Windows\System32\DriverStore\FileRepository\hpwia_dj3630.inf_amd64_053b3cb6af31927e\hpwia_dj3630.inf': A caller DriverPackageUnistall must be a member of the Administrators group to install a driver package.

 

The problem is that I unlocked and used the ADMINITRATOR profile and gave me the same error.

 

2) Still using ADMINISTRATOR profile I  deleted my printer from "Printers and Scanners" and tried the "Run - printui.exe /s", but it cannot delete it either, Print Server Properties by says:

 

Unable to remove HP 3630 series, x64, Type 3 - User Mode driver.

The specified printer driver is currently in use.

 

So I cannot use the wireless feature for my printer.

 

- If a use the USB cable to connect it to my printer, it prints with no problem.

 

***When using HP Smart, and I go to Printer Information, is shows Status READY, Installation Status INSTALLED, Connection Status ACTIVE, it has IP address, Host name, MAC Address.

And still does not print wirelessly.

Not sure what is going on. Please provide help.

 

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 4 of 4
Flag Post
HP Recommended

@mafer_corona

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation