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Trgicomix
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Message 1 of 2
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I do not remember my username and my password in my HP7740

HP Recommended
macOS 10.14 Mojave

I do not remember my username and my password in my HP7740, the screen is also blocked and unable to connect to my laptop.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Trgicomix

 

We would have to perform a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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