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Lisa_sunshine
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I have a similar problem to others on my HP Envy 5020, questionmark showing, can't print?

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On my HP Envy 5020 I have the question mark appear and unable to print?  Any suggestions how I can overcome this, i've tried turning off, resetting etc.

Than you.

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Jay_G24
HP Support Agent
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Hi @Lisa_sunshine

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

What comes up when you touch the question mark?

 

Are there any error messages on the printer?

 

Are you able to make copies using the printer?

 

Meanwhile,let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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