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Bobby187
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I have been printing documents all evening. Try to print a document and printer refuse to print;

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HP Envy 5055.  I was printing documents and they were printing well from my iPad to the printer. The printer stopped printing, realigning and then showing only copy, scan, set up in the window. I am unable to print any documents yet it is connected to the Wi-Fi and there is ink, nothing stuck in the printer.

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KrazyToad
HP Support Agent
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@Bobby187

 


Welcome to HP Support Community


I would like to help

 

Do you have any Anti-virus software installed on your iPAd? If you do, please deactivate it for now.


- Ensure the printer and the iPad are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

 

Also ensure your iPad and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Next use Airprint and try printing Link: https://support.hp.com/in-en/document/c02623193


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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