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CHETAC
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Message 1 of 5
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I have the exact same issue as @mochaphobic and answered by KUMAR0307, but resetting did not work

HP Recommended
hp 3830
macOS 10.15 Catalina

Printer does not wake up from sleep. Have to unplug and re plug. Mac says looking for printer. Printer is in sleep mode. Cannot access printer screen. Have tried deleting and adding printer. Updated printer software. Running latest version of mac software.

Have reset wifi. Have reset to factory settings. Nothing works except unplugging and replugging.need

Printer is old. 

4 REPLIES 4
ShlomiL
Level 17
Level 17
33,070 28,226 5,588 12,219
Message 2 of 5
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HP Recommended

Hi,

Print and evaluate a Wireless Test Report:

https://support.hp.com/hr-en/document/c04707093

 

Does the report include any warning or attention on its header?

 

Also, make sure the printer firmware is up to date:

https://support.hp.com/us-en/document/c02919168

 

Shlomi



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CHETAC
Author
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Message 3 of 5
Flag Post
HP Recommended

No warnings on network configuration. Signal quality 5. Firmware SPP1FN2021AR.

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CHETAC
Author
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Message 4 of 5
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HP Recommended

WIRELESS NETWORK TEST REPORT: NO PROBLEMS FOUND.

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ShlomiL
Level 17
Level 17
33,070 28,226 5,588 12,219
Message 5 of 5
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HP Recommended

What is your router brand and model?

I would guess this may occur due to the network doesn't deliver Bonjour packets as expected.

 

Please ensure the printer is directly connected to a wall socket, it may make a difference.

 

Also, try setting an IP connection and check if you may see any difference then:

  1. On the printer, tap the Wireless icon and locate the IP Address of the printer.
  2. On your Mac go to System Preferences > Printers & Scanners and click the plus sign.
  3. Click the IP Tab.
  4. Change the protocol to HP Jetdirect Socket.
  5. Type the printer's IP as the Address and rename the queue as you would like.

May you see any difference while trying to print using the newly added print queue?

 

Shlomi



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