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Sing21
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I'm getting a pick motor stalled error on my HP Office Jet Pro 8600 but only when printing faxes.

HP Recommended
HP Officejet Pro
Microsoft Windows 10 (64-bit)

I am getting a motor stalled error when I receive a fax or try to print a fax.  I can however print from my computer and print reports.  The error only pertains to faxes. I have tried most of the pick motor solutions on the HP website. 

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TEJ1602
HP Support Agent
HP Support Agent
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@Sing21, Welcome to HP Support Community!

 

What happens when you make photocopies on the printer?

Are you able to send faxes?

 

While you answer the questions follow the steps below-

 

First, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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