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HP Recommended
HP Officejet 8600
macOS 10.15 Catalina

Using the printer touch screen, I find our WIFI network. but every time I enter the password it says it is incorrect. I've check via my laptop what the password is and I have it correct but the printer will not accept it. Please help.

 

1 REPLY 1
HP Recommended

Hi @Hometech4

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Please try these steps -

 

Step 1 Network Restore -

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Step 2 Reboot the devices -

1. Turn off the Router, Printer, and the computer.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer.

 

Step 3 Run Wireless Wizard -

1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

4. Follow the display instructions to complete the setup

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.