I'm very frustrated trying to connect my printer to WIFI network.

[Hometech4]

Using the printer touch screen, I find our WIFI network. but every time I enter the password it says it is incorrect. I've check via my laptop what the password is and I have it correct but the printer will not accept it. Please help.

[asmita6658]

Hi @Hometech4

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

Please try these steps -

Step 1 Network Restore -

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Step 2 Reboot the devices -

1. Turn off the Router, Printer, and the computer.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer.

Step 3 Run Wireless Wizard -

1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

4. Follow the display instructions to complete the setup

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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