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Ed-661
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Message 1 of 5
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I need to reset the admin password for an OfficeJet Pro 6978

HP Recommended
OfficeJet Pro 6978
macOS 10.14 Mojave

I need to reset the admin password for this printer. I've already done a network reset and reselected my network address/netmask/etc. The WiFi Direct password seems to have persisted thru the reset (by printing the Network Config page) but I need to reset the admin password.

4 REPLIES 4
B_Will
Level 6
584 574 36 52
Message 2 of 5
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See the message in the upper right corner of the screen next to your name.

Let us know how it goes.

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Ed-661
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Message 3 of 5
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Nope, that didn't work. Never got the NVRAM reset message.

 

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carolmm
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Message 4 of 5
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your answer doesn't work.  NO message next to my name.  I have an 8620, and switched from comcast internet to fios internet, and now my HP printer is locked and all of the print/internet functions say that I need the admin password to unlock.  HELP!!

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carolmm
Level 1
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Message 5 of 5
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there is no message next to my name

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