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03-17-2023 06:10 PM - last edited on 03-20-2023 06:22 AM by JessikaV
I no longer have the option to print in color from my phone or iPad. There’s nothing wrong with my color cartridge, it’s basically full and I can use the copy feature in color no problem. My phone and iPad are up to date and according to HP so is my printers firmware
i used Ashley’s post
04-15-2023 10:56 AM
I've tried both the HP Smart, and just using "print" from my iphone 13 pro. Same results. I can print from my PC fine in color, but when I try to print in color from phone or ipad, it starts the preview in color, then changes to black and white-no option for color. I used to be able to, now I can't. Already checked for updates-there are none, and its the same result on multiple devices.
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