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JC1231
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Message 1 of 2
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I printed pictures using photo paper. Now I can’t print on regular paper or figure out hot to reset

‎08-27-2020 04:13 PM - edited ‎08-27-2020 04:14 PM

HP Recommended
Product: Hp office jet 3830

I printed pictures on photo paper.  Now it won’t print at all and I can’t figure out how to set it back to regular paper.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎08-30-2020 05:59 AM

HP Recommended

Hi @JC1231,

 

I'd like to help!

 

To provide an accurate solution, please provide the below details.

 

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  2. What's the application you are trying to print from? Have you tried printing from a different application or device? 
  3. Are you able to make copies using the printer?
  4. How is the printer connected to the device USB or wireless?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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