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Hello, I forgot the ID and PW for the admin of my printer. I'm using it through Wifi.  I tried all possiblecombinations,  but useless. Do you have any idea on how to get back ID and PW or reset the admin once for all? Thanks

1 REPLY 1
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Hi@Tiny1951, Welcome to the HP Support Community!

 

Thanks for posting your question in the  HP Community.  It is a terrific place to find answers and tips and to have the best experience in the HP forums. I understand that the printer settings are locked and you are asked a username and password. I’ll be happy to assist you with this. 

 

A commendable job was done by diagnosing the issue before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy d customers like you. Kudos to you for that. We definitely value your relationship with HP tremendously.

Please try these steps:

  1. Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page,  and then press Enter.
  2. Click the Security tab, and under General Security, set the local administrator password.
    1. Keep the username default as admin.
    2. Type the New Password and Verify Password.
    3. Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

If this does not work Please visit these links and check if that resolves the issue.

 

Link 1: http://h10032.www1.hp.com/ctg/Manual/c04403354 is the user manual for the printer. You could restore network settings on this printer and refer Page 76 from the user manual.

Link 2: http://h30434.www3.hp.com/t5/LaserJet-Printing/How-do-we-reset-the-EWS-embedded-web-server-on-our-85...

Link 3: http://h30434.www3.hp.com/t5/Inkjet-Printing/Forgot-Administrator-Password-for-EWS-utility-for-my-ho...

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.