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DrH5
New member
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Message 1 of 2
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? Icon lit and can not print

HP Recommended
Office Jet 4652

? Icon lit rather than home icon. Non responsive to print requests on wireless network. Message from device send print job just returns printer not available. Network of the printer is still visible on phone wifi networks available.

 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @DrH5

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

  1.  What phone are you using the printer with, Android or an iphone? 
  2. What is the status of the wireless light on the printer, steady or blinking?
  3. Is your printer connected to a home or public network?
  4. Are you able to make copies using the printer?

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!  

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