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Message 1 of 2
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Incorrect Page Count for HP6978

HP Recommended
Microsoft Windows 10 (64-bit)

On two (2) occasions, October 12 and 27th, I have been tapped for a total of 12 pages of printing.  Not correct.  Oftentimes, I will not print a document, but instead SAVE TO PDF.  It seems as though they are counting these pages.  On October 27th, I purposefully, designed PRINT TO PDF and saved the documents on my computer.  I checked the next day, and they stated I  printed 11 pages.  On October 12th, they indicate I printed one page - I saved the page to PDF.


So when I'm on a website and click on "their" print diaglogue box, and then SAVE TO PDF, am I being charged for printing these pages?


Very unhappy with this program

HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,709
Message 2 of 2
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HP Recommended

Hi @Juke2


Welcome to the HP Support Community. 


Under the Instant Ink program, only the pages that are printed should be counted towards your account.


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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