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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Re: Incredibly slow wifi printing
Create an account on the HP Community to personalize your profile and ask a question
07-11-2020 05:09 AM
Hi,
My printer is taking around 2 minutes to turn on, and then doesn't make any further sounds and shows the home screen. The WiFi blue light is on to show it is connected but for some reason it then takes a further 10 minutes to print anything I send. This happens on all of my devices.
The firmware is up to date and I have tried basic troubleshooting.
Please could someone tell me how to resolve this issue?
Thanks and Best Wishes
Thomas
Solved! Go to Solution.
Accepted Solutions
07-14-2020 03:55 AM
@SeriousResource, Welcome to the HP Support Community!
Let us reset the printer to its factory settings to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
07-14-2020 03:55 AM
@SeriousResource, Welcome to the HP Support Community!
Let us reset the printer to its factory settings to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
07-16-2020 01:48 AM - edited 07-16-2020 01:49 AM
Thanks for replying! Follow the steps below-
Could you perform a ping test using the Mac Network Utility and let me know the results?
Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
Keep me posted.
TEJ1602
I am an HP Employee
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