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Trundle
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Solved!

Incredibly slow wifi printing

HP Recommended
HP OfficeJet Pro 8024
macOS 10.15 Catalina

Hi,

 

My printer is taking around 2 minutes to turn on, and then doesn't make any further sounds and shows the home screen. The WiFi blue light is on to show it is connected but for some reason it then takes a further 10 minutes to print anything I send. This happens on all of my devices. 

The firmware is up to date and I have tried basic troubleshooting.

Please could someone tell me how to resolve this issue?

 

Thanks and Best Wishes

 

Thomas

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Trundle, Welcome to the HP Support Community!

 

Let us reset the printer to its factory settings to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 3
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@Trundle, Welcome to the HP Support Community!

 

Let us reset the printer to its factory settings to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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TEJ1602
HP Support Agent
HP Support Agent
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@Trundle

 

Thanks for replying! Follow the steps below-

 

Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Keep me posted.

TEJ1602
I am an HP Employee

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