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Ink issues

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HP printer

I have replaced both ink cartridges with brand new official and store bought ink cartridges and the printer is stating “atleast 1 of the cartridges has a problem” 

however that was after a page printed. 
This is not the first time this has happened when I’ve changed the ink cartridges with brand new official ink cartridges. HELP!!! I need this printer to work today!!! 

HP Support Agent
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Message 2 of 2
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@Shell12, Welcome to the HP Support Community!


What model printer are you using?

Insert one ink cartridge at a time and check for the defective ink cartridge.


Kindly perform the steps mentioned in this document to resolve this issue.


If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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