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    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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jlkipe
Level 1
8 3 0 0
Message 1 of 5
247
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Ink levels not showing

HP Recommended
HP DeskJet 2655 All-in-One Printer
Android 9.0 Pie

I can't see the ink levels from my android phone. I've followed the suggested fixes, but no help. I found a way to view it, but it's not correct. It was also suggested that it's on a different network but it's not. I'm sending this via my laptop.

4 REPLIES 4
Valsimot
Level 13
Level 13
8,452 7,668 973 1,540
Message 2 of 5
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HP Recommended

Ink level is an estimate, it's never 100% correct, it's explained in the printer's user manual. When print quality becomes unacceptable ink needs to be replaced.




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jlkipe
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Level 1
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Message 3 of 5
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HP Recommended

I should have been more specific. My ink levels are not showing up at all using my phone (Android). They do show up on laptop. 

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Valsimot
Level 13
Level 13
8,452 7,668 973 1,540
Message 4 of 5
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HP Recommended

Did it work before?

Did you reinstall the HP Smart app on Android?




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jlkipe
Author
Level 1
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Message 5 of 5
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Yes and yes.

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