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omarkawan
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Message 1 of 2
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Ink tank printer can't see my wifi network

HP Recommended
Ink tank Wireless 410 series printer DA1AA5
iOS

I have Netgear R8000 router. I'm using 5g WiFi to connect my devices. The printer can't see the 5g SSID even though every other device including mobile devices, laptops and an a Apple TV are connected to it. 

It is seeing the SSID of the 2.4g WiFi that I'm not using. 

How can I get my printer to connect to the 5g network?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@omarkawan, Welcome to HP Support Community!

 

I see that you are trying to connect the printer to the 5GHz network, but the printer is only compatible with the 2.4GHz network.

 

You need to have both printer and the computer/mobile devices on 2.4GHz to be able to print or scan.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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