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Instant Ink Cartridge run out of yellow ink

HP Recommended
envy 4504
Microsoft Windows 10 (64-bit)

My colour cartridge appears to have run out of yellow ink but the HP Printer Status shows it as having all 3 colours present.

I have an Instant Ink account and would like to request a new colour cartridge. The last shipment I received was 23/6/2017 so the cartridge will be pretty old.


The black ink works fine as do the other two colors. However I need to print a few photographs and I can't do that until I get the cartridge sorted out

HP Support Agent
HP Support Agent
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HP Recommended

@bobboffin, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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