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Mazza1405
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Message 1 of 2
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Instant Ink Offline HP4658 Online

HP Recommended
HP Office Jet 4658
Microsoft Windows 10 (64-bit)

My printer is connected to WiFi and showing online via HP Smart. I can print from my laptop wirelessly.

 

However my instant ink is showing offline so it’s not counting my pages, which means HP won’t send out ink when I run low. 

any advice? Thanks Ashley 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Mazza1405

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

Ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next assign a Manual IP Address

 

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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