Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Instant Ink Offline HP4658 Online

HP Recommended
HP Office Jet 4658
Microsoft Windows 10 (64-bit)

My printer is connected to WiFi and showing online via HP Smart. I can print from my laptop wirelessly.


However my instant ink is showing offline so it’s not counting my pages, which means HP won’t send out ink when I run low. 

any advice? Thanks Ashley 

HP Support Agent
HP Support Agent
20,921 20,908 1,272 1,297
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Community

I would like to help


Please try these steps


Ensure the printer has the latest Firmware


Next assign a Manual IP Address


1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation