Instant ink customer not printing correctly

[Knighty007]

Hi, printer showing as full ink and ready yet doesn’t print correctly. No errors. Apparently became detached from server when an old card expired now sorted but has never managed to print a page correctly since. It’s like the ink has run out so not legible but is printing something faint  

[sandytechy20]

@Knighty007 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.