I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
What is the exact model for your computer?
What is the operating system you are using?
What is the exact issue you are facing?
Are you getting any error message?
Have you made any software or hardware changes on the computer?
Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
The_Fossette I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".