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Sebastiaan89
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Is there a way to email HP or find a way to remove the printer email????

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Is there a way to email HP or find a way to remove the printer email????

Can't find any way to contact hp in a good way!

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Dragon-Fur
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@Sebastiaan89

 

I  can offer the following limited advice on the subject:

 

If  you asking about ePrint email address used to send print jobs to your printer via its email address,

then you can "remove" the printer email address from the HP Connected account with which the printer is associated:

  1. Log into your HP Connected Account
  2. Remove the printer from the list
  3. Disable / stop Web services on the printer

HP Connected Login

 

Website Support Troubleshooting, How-to, Video Tutorials

 

 See the FAQ section in this document:

Setting Up an HP Connected Account

Select / read "How do I turn off Web Services?"

 

 

HP does not respond to requests for help via email. 

Open a case / contact Cloud Services for help with ePrint / HP Connected.

Explain what you need and if asked, include the printer serial number in the request.

 

 

Option:  Agent Response

 

Choose to wait for an HP Agent to find and respond to your request here on the forum.

 

If there is a response from HP: 

 

  • An HP agent will always post back on the forum before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar
  • Agents do volunteer on our Community on their own time.  Hours, number of agents vary by region.

 

 

Option:  Contact HP Technical Support

 

Specify help for  HP Connected / Web Services

 

HP World-Wide Support

Select your country / region from the list and follow the prompts

 

 

Option:  Contact HP Instant Ink Support in your region

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

 

In UK

Specify help for Instant Ink / HP Connected / Web Services - 0207 660 0596

 

 

Reminders:

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
33,272 32,101 3,054 11,067
Message 2 of 2
Flag Post
HP Recommended

@Sebastiaan89

 

I  can offer the following limited advice on the subject:

 

If  you asking about ePrint email address used to send print jobs to your printer via its email address,

then you can "remove" the printer email address from the HP Connected account with which the printer is associated:

  1. Log into your HP Connected Account
  2. Remove the printer from the list
  3. Disable / stop Web services on the printer

HP Connected Login

 

Website Support Troubleshooting, How-to, Video Tutorials

 

 See the FAQ section in this document:

Setting Up an HP Connected Account

Select / read "How do I turn off Web Services?"

 

 

HP does not respond to requests for help via email. 

Open a case / contact Cloud Services for help with ePrint / HP Connected.

Explain what you need and if asked, include the printer serial number in the request.

 

 

Option:  Agent Response

 

Choose to wait for an HP Agent to find and respond to your request here on the forum.

 

If there is a response from HP: 

 

  • An HP agent will always post back on the forum before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar
  • Agents do volunteer on our Community on their own time.  Hours, number of agents vary by region.

 

 

Option:  Contact HP Technical Support

 

Specify help for  HP Connected / Web Services

 

HP World-Wide Support

Select your country / region from the list and follow the prompts

 

 

Option:  Contact HP Instant Ink Support in your region

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

 

In UK

Specify help for Instant Ink / HP Connected / Web Services - 0207 660 0596

 

 

Reminders:

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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