cancel
Showing results for 
Search instead for 
Did you mean: 
Dragonfly18
New member
1 0 0 0
Message 1 of 2
107
Flag Post

Issue compatible cartridge

HP Recommended
Deskjet 2620

Hi ive just bought a compatible cartridge from Tesco for my deskjet 2620 and it won't recognise that the cartridge is full so won't print. How do I solve the issue? 

Tags (1)
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,112 20,114 1,460 1,699
Message 2 of 2
Flag Post
HP Recommended

@Dragonfly18, Welcome to the HP Support Community!

 

To assist you better, do you get any errors or any lights blinking on the printer?

Are you using HP ink cartridges?

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

This printer supports printing in single-cartridge mode. Try this to identify the defective ink cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation