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Issue compatible cartridge

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Deskjet 2620

Hi ive just bought a compatible cartridge from Tesco for my deskjet 2620 and it won't recognise that the cartridge is full so won't print. How do I solve the issue? 

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@Dragonfly18, Welcome to the HP Support Community!


To assist you better, do you get any errors or any lights blinking on the printer?

Are you using HP ink cartridges?

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.


Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


This printer supports printing in single-cartridge mode. Try this to identify the defective ink cartridge.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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