• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-25-2020 09:07 AM - edited ‎01-25-2020 09:09 AM

HP Recommended

We have an HP Laserjet Pro MFP M127FW. The printer works fine on any of our computers but if we do an Air Print from any of our iPad or iPhones who ever tries to print next connects to the printer but is then told the job is being rejected. At that point the only option is to restart the printer. This restores normal operation till the next time and "i device" prints to it at which time it remains on line but rejects the print job from any computer or i device. Interestingly the problem does not seem to happen on our Deskjet MFP only the Laserjet. As far as I know the software is currently up to date and the problem seems to predate the last several up dates.

1 REPLY 1

‎01-28-2020 06:20 AM

HP Recommended

Hi @Chimester

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Let's try updating the iOS device. Refer to this document for steps - Update your iPhone, iPad, or iPod touch

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.