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HP Recommended
Envy Photo 7800
Microsoft Windows 10 (64-bit)

I have not been able to install or print from my laptop or mobile devices in over 4 months. I have unstilled the software and reinstalled it more than 7 times and nothing seems to work. The bluetooth button on the printer itself will not turn on, when I try it just tries to load for over 5 minutes and I have to end up just restarting the printer. I am so upset that basically the printer only works to print with app and it's supposed to be "wireless".  It is very frustrating when you have a job to print from your laptop and you can't just automatically do it from the program. You have to download the file save it to a program that the app is compatible with in order to print. 

HP Support Agent
HP Support Agent
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HP Recommended

 Hi @Ismerai,


I'd like to help!


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Print and share the wireless test report-

  1. Load plain U.S. letter or A4 paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  3. Swipe up on the display, touch Reports, and then touch  Wireless Test Report to print the report.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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