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Keyboard typing

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My keyboard writes “ instead of @

it would be really helpful if you can tell me how to reverse this 

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HP Support Agent
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@nadaalnajar27 Welcome to HP Community!


I understand that certain keys are not working.


  • Did you drop liquid or have any accidents with the keyboard? 
  • Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 


I recommend the below steps: 


Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  


Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 


if the issue persists, change the keyboard layout and check if it works: Click here for steps. 


Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 


Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty). 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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