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nadaalnajar27-
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Keyboard typing

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Example:

My keyboard writes “ instead of @

it would be really helpful if you can tell me how to reverse this 

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praveen196
HP Support Agent
HP Support Agent
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@nadaalnajar27 Welcome to HP Community!

 

I understand that certain keys are not working.

 

  • Did you drop liquid or have any accidents with the keyboard? 
  • Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

  

I recommend the below steps: 

 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

 

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 

 

if the issue persists, change the keyboard layout and check if it works: Click here for steps. 

 

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 

 

Contact HP to set up a repair/replacement order (free of cost if covered within the HP Warranty). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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