cancel
Showing results for 
Search instead for 
Did you mean: 
Help74
New member
1 0 0 0
Message 1 of 2
85
Flag Post

Laptop and printer don’t agree

HP Recommended
Envy printer
Microsoft Windows 10 (32-bit)

My laptop and printer both show connection to the same wireless network however I can NOT print from laptop. I can print from phone so I know printer is definitely connected 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,540 20,542 1,498 1,747
Message 2 of 2
Flag Post
HP Recommended

@Help74, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Restart the wireless router, the printer, and the PC

If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Try to access the EWS page of the printer to check the connectivity between the devices.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Try printing a test page.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation