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Laptop and printer don’t agree

HP Recommended
Envy printer
Microsoft Windows 10 (32-bit)

My laptop and printer both show connection to the same wireless network however I can NOT print from laptop. I can print from phone so I know printer is definitely connected 

HP Support Agent
HP Support Agent
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@Help74, Welcome to the HP Support Community!


To assist you better, what model printer are you using?

Restart the wireless router, the printer, and the PC

If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.


Try to access the EWS page of the printer to check the connectivity between the devices.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Try printing a test page.

Hope this helps! Keep me posted. 


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I am an HP Employee

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