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‎07-06-2020 12:21 PM

HP Recommended
Product: OfficeJet8710
Operating System: macOS 10.15 Catalina

I am trying to open HPSmart to manage scanning documents but can't get it to open. I am using Macbook Air and haven't encountered this error before.

1 REPLY 1

‎07-09-2020 03:32 AM

HP Recommended

Hi @TSTANTON

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Try and uninstall the HP Smart and then reinstall it-

 

1) From the Dock, click Finder.

2) At the main menu hit Go, then Applications, then open the HP/Hewlett Packard folder. ...

3) Click-Drag the HP/Hewlett Packard folder to the Dock -> Trash icon.

 

Install and Use the HP Smart App (Mac)-

  1. Go to HP Smart (in English) to download and install the HP Smart app on your Mac running macOS 10.12 or later.

  2. On your computer, open the HP Smart app, and then click the Plus sign .

  3. Follow the on-screen prompts to add your printer or set up a new printer

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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