cancel
Showing results for 
Search instead for 
Did you mean: 
TSTANTON
New member
1 0 0 0
Message 1 of 2
94
Flag Post

Launching HPSmart on Mac

HP Recommended
OfficeJet8710
macOS 10.15 Catalina

I am trying to open HPSmart to manage scanning documents but can't get it to open. I am using Macbook Air and haven't encountered this error before.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,185 11,155 827 921
Message 2 of 2
Flag Post
HP Recommended

Hi @TSTANTON

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Try and uninstall the HP Smart and then reinstall it-

 

1) From the Dock, click Finder.

2) At the main menu hit Go, then Applications, then open the HP/Hewlett Packard folder. ...

3) Click-Drag the HP/Hewlett Packard folder to the Dock -> Trash icon.

 

Install and Use the HP Smart App (Mac)-

  1. Go to HP Smart (in English) to download and install the HP Smart app on your Mac running macOS 10.12 or later.

  2. On your computer, open the HP Smart app, and then click the Plus sign .

  3. Follow the on-screen prompts to add your printer or set up a new printer

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation