Locked out - IP address

[JWR618]

I'm another guy who changed routers and I am now locked out of my printer. IP settings are locked. I need to unlock. HP9010. Thank you.

[Echo_Lake]

@JWR618

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's try these steps to resolve the issue: 

• 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 
• 2. Touch Network Setup. 
• 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.
• 4. Touch Yes. 
• 5. Print the network configuration page and verify that the network settings have been reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JWR618]

Unable to Restore Network Settings. The option is grayed out and locked.

[Echo_Lake]

@JWR618

Thank you for posting back. 

Kindly perform the steps mentioned in this document - Wi-Fi connection is lost after router or network settings change. By the end of the article, you will be able to isolate the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JWR618]

Sir,

Please read what I have written and provide a valid solution. I have already told you that I cannot select "restore network settings" because it is great out. Specifically, when I select "restore network settings" the printer displays the following message: "This feature has been locked by the person who set up the printer."

Reviewing other posts on this support forum, it appears you need to send me a private message with some kind of instructions on how to reset my printer.

[Echo_Lake]

@JWR618

Thank you for posting back. 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!