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Bhamb
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Message 1 of 2
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Solved!

Locked out by administrator on HP 8620

HP Recommended
HP 8620 all in one
macOS 10.15 Catalina

I reset my WiFi settings and need to reconnect my device but I cannot access the settings. Message says it is locked by administrator or person who setup the printer (me) but since it is not connected to the network I cannot access or reset to factory defaults. How do I bypass this and fully reset?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Bhamb

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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