Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Locked out of IP website "Web Services" tab while encountering issues enabling ePrint

HP Recommended
HP Photosmart 5520
Microsoft Windows 10 (64-bit)

Printer: HP Photosmart 5520


While attempting to enable ePrint, I went to the IP website for the printer and set up a name and password under "Web Services Settings -> Proxy Setting/Setup" and it has now locked me out. The name and password that I know I input originally didn't work, I even tried alternatives to no avail.


I would like to access these in any way and also figure out if there is a way to enable ePrint. All network connections are strong and can access the printer from all devices (phones and laptops).


When I try to enable ePrint on the printer screen, it prompts the Accept the Terms and Enabling Automatic Updates, after accepting each "Server Connection Error" pops up, "The printer was unable to connect to the server. Check the internet connection and try again, or enter a proxy address." The internet connection the strong, and if I hit enter proxy, the information from the website appears, information I put on the website, already entered. Does this mean there is inherently wrong with my specific printer, or is there a positive solution?

Level 19
Level 19
90,389 90,266 11,604 24,896
Message 2 of 2
Flag Post
HP Recommended



Please try to enable it using following instructions.


Note: Some printers have been permanently disabled.



**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation