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HP Recommended
MFP M477
Microsoft Windows 7 (64-bit)

Setting up new MFP M477. Will not let me logon to HP Connected

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi tfspry,

 

I'm looking at your printer, the HP Color LaserJet Pro MFP M477,  and confirmed it should be compatibile with HP Connected. I do have a few question to clarify your issue:

 

  • Have you already created an account with HP Connected?
  • Have you turned on Web Services so the printer can be added to HP Connected?

We have a document that might be useful for you: Setting Up an HP Connected Account (link)

 

Please let me know if you have already tried these steps and any specific information about why you are unable to login to HP Connected. Thanks!

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

View solution in original post

1 REPLY 1
HP Recommended

Hi tfspry,

 

I'm looking at your printer, the HP Color LaserJet Pro MFP M477,  and confirmed it should be compatibile with HP Connected. I do have a few question to clarify your issue:

 

  • Have you already created an account with HP Connected?
  • Have you turned on Web Services so the printer can be added to HP Connected?

We have a document that might be useful for you: Setting Up an HP Connected Account (link)

 

Please let me know if you have already tried these steps and any specific information about why you are unable to login to HP Connected. Thanks!

Jesyka 🙂

I work on behalf of HP. #HPExpertsDay

Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.