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- Re: Log to HP Connected
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09-20-2017 11:03 AM
Setting up new MFP M477. Will not let me logon to HP Connected
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Accepted Solutions
09-20-2017 11:20 AM
Hi tfspry,
I'm looking at your printer, the HP Color LaserJet Pro MFP M477, and confirmed it should be compatibile with HP Connected. I do have a few question to clarify your issue:
- Have you already created an account with HP Connected?
- Have you turned on Web Services so the printer can be added to HP Connected?
We have a document that might be useful for you: Setting Up an HP Connected Account (link)
Please let me know if you have already tried these steps and any specific information about why you are unable to login to HP Connected. Thanks!
I work on behalf of HP. #HPExpertsDay
Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.
09-20-2017 11:20 AM
Hi tfspry,
I'm looking at your printer, the HP Color LaserJet Pro MFP M477, and confirmed it should be compatibile with HP Connected. I do have a few question to clarify your issue:
- Have you already created an account with HP Connected?
- Have you turned on Web Services so the printer can be added to HP Connected?
We have a document that might be useful for you: Setting Up an HP Connected Account (link)
Please let me know if you have already tried these steps and any specific information about why you are unable to login to HP Connected. Thanks!
I work on behalf of HP. #HPExpertsDay
Please click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.
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