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StretchMusic
Level 6
Level 6
208 157 12 69
Message 21 of 29
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HP Recommended

Hello,

We need the log files for the browser to diagnose the connection issue with HP Smart. They might not seem related but they are.

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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gloprints
Author
Level 1
12 11 0 1
Message 22 of 29
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Ok - please instruct and clarify on how to create an .har file when I'm having issues on my iPhone via HP Smart app? For reference, on my iPhone I use Google Chrome as my default browser.

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StretchMusic
Level 6
Level 6
208 157 12 69
Message 23 of 29
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Hello,

You can watch this YouTube video on how to generate a .har file with Chrome. Make sure to reproduce the issue while you generate the file. Please attach the file once completed.

https://www.youtube.com/watch?v=m98WFEXbhIs

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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gloprints
Author
Level 1
12 11 0 1
Message 24 of 29
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My issue is produced through an mobile application via iPhone. I have no issues logging into my account via Google Browser or Mozilla or Safari. I can log in okay.

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StretchMusic
Level 6
Level 6
208 157 12 69
Message 25 of 29
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I understand your issue. We need the report to diagnose the issue Please generate the report in order to help our engineering team. If you do not wish to generate the report then please update your app when new updates are released and test.

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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gloprints
Author
Level 1
12 11 0 1
Message 26 of 29
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I have no problem producing the .har file. However, I can't seem to attach the .har file into this forum. May you instruct on attaching an .har file onto this forum?

 

Also, I would like to note that I am simply trying to follow your instructions. You previously mentioned very clearly that "make sure you reproduce the issue while you generate the file". There's just very little guidance from you on how to reproduce the issue on the web browser when the issue is on my iPhone. 

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StretchMusic
Level 6
Level 6
208 157 12 69
Message 27 of 29
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Hello,

When you press the record button following the video then recreate the issue with the HP Smart app. I am checking on a way to send the file to us. 

I am an HP Employee
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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gloprints
Author
Level 1
12 11 0 1
Message 28 of 29
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I can not reproduce the issue on the web browser or computer. There are no issues produced via web browser or computer. The issue here is on my iPhone. How do I produce an .har file from my iPhone?

 

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LA_NoWestCoast
New member
1 1 0 0
Message 29 of 29
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Same with my android phone, I keep getting BADREQUEST always. My android version is up to date.

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