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  • I'm using the Smartprint app on my Samsung galaxy phone. Every time I want to print or scan I have to login.  Is this necessary?  It so impedes my productivity.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@PenderDave

 

Welcome to the HP support community.

 

I understand that you have to log in to the smart app while printing, I am glad to assist you.

Update the HP smart app on your phone to fix this issue.

If the issue persists, uninstall and reinstall the HP Smart app on your phone.

Meanwhile:-

  • An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
  • You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@PenderDave

 

Welcome to the HP support community.

 

I understand that you have to log in to the smart app while printing, I am glad to assist you.

Update the HP smart app on your phone to fix this issue.

If the issue persists, uninstall and reinstall the HP Smart app on your phone.

Meanwhile:-

  • An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
  • You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you for the suggestion.  It seems to have fixed my issue.  Thank you very much for your time and attention.

HP Recommended

@PenderDave

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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