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Massi_Cav
Level 1
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Message 1 of 2
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Lost Embedded Web Server (EWS) Username and Password

HP Recommended
HP DeskJet 3700 all in one printer
macOS 10.15 Catalina

I changed my router and I need to modify my wifi but I can't enter the dashboard anymore because I don't have user/password, how can I do it?

Massi_Cav_0-1580335571443.png

 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Massi_Cav

 

Welcome to the HP Support Community. I'd be happy to assist you with the password reset. 

 

Let's try these steps to restore the network settings to defaults -

 

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Control panel buttons and lights

 

Option# 4 is Cancel and Option#5 is the Wi-Fi button in the above picture. 

 

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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