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‎12-16-2019 11:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

MY PRINTER IS 5820 SERIES. WHEN I PRINT OR COPY IN A4 PAPER, ITS PRINTOUT 4/6 SIZE PRINTOUT.

1 REPLY 1

‎12-19-2019 05:40 PM

HP Recommended

@TOTAN, Welcome to HP Support Community!

 

Hard reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

If the issue persists, we can try performing additional troubleshooting steps. Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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