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‎01-13-2020 04:56 AM

HP Recommended
Operating System: macOS 10.15 Catalina

Good morning, 

I am not abble to connect my Mac with the photosmart premium, and I didn't find my printing on the list of Airprint.

3 REPLIES 3

‎01-15-2020 09:13 AM

HP Recommended

Hi @jeiesse1989

Welcome to the HP Support Community. 

 

To assist you better, I would like to know the following:

  • What is the exact model of the HP printer you are using?
  • Refer to this document to know how to find the Product Name or Product Number.
  • How do you connect the printer to the MAC?

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎01-16-2020 05:08 AM

HP Recommended

My model is HP Photosmart Premium

the product number is: CN16F215DV

FPU NUMBER CN503-64001

I try to connect it with airport, before the catalina I was able to connect it.

 

Thank you

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‎01-16-2020 09:10 AM

HP Recommended

@jeiesse1989, thank you for the information.

 

Let us try these steps to connect the printer to the wireless network:

 

On the printer screen, go to Setup > Network setup > Restore network defaults

Go back to Wireless menu > Wireless setup wizard > Choose your network.

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

To check the connectivity between the printer and the MAC, perform a PING test

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Let me know how this goes.

KUMAR0307
I am an HP Employee

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