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‎12-08-2018 11:09 AM

HP Recommended
Product: HP OfficeJet 6700
Operating System: macOS 10.14 Mojave

All of a sudden I cannot print wirelessly from a MacBook Air to an HP Officejet 6700.  I went through the HP Knowledge Base article, "HP Printers - Printer Not Found During Network Driver Setup (Mac)" and this did not resolve the issue.  I see a lot of past notes on this, but still cannot get it to work.

1 person had the same question
1 REPLY 1

‎12-10-2018 07:31 AM

HP Recommended

@silver-pete

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Senan6806


I am an HP Employee

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