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Neer_12
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Manufacturer's warranty extension

HP Recommended
DeskJet 2621

I have purchased hp DeskJet printer 2621 on dated 16.10.2019 through Amazon Retail store. Therefore my manufacturer's warranty should be Oct. 2020. But while checking warranty status, it is showing warranty will be expired on Jan- 2020 instead of Oct. 2020. Why this happening...??

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Valsimot
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HP Recommended

Online warranty check determines the start and end of warranty from printers serial number. An online warranty check doesn't know when you purchased your device.

The printer was sitting in a warehouse or on a shelf in a store before it was purchased, that is the reason why there is 9 months difference.

 

You will need to use a lower link to provide your invoice to HP and they will adjust warranty to your invoice:

 

https://support.hp.com/us-en/document/c05084516 




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