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Melanie_NotMel
New member
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Message 1 of 2
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Maybe something wrong with the app?

HP Recommended
Deskjet 2600 series
Android 9.0 Pie

In the app, I press:

"Printer setup"

"Printer not listed"

"Find printer"

My printer is then listed

I select it

Then nothing happens. It goes back to the printer setup screen. It makes me find my printer again. I don't know what to do. Also, I'm using Android 10.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Melanie_NotMel,

 

I'd like to help!

 

If you have completed the printer hardware setup and trying to connect the printer to the phone, try the below suggestions-

 

 Install the HP Smart app and set up the printer

Install the HP Smart app on a mobile device running Android OS 7.0 (Nougat) or later, Apple iOS 11 or later, or iPadOS.

  1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.

  2. Make sure your mobile device is connected to your wireless network, and then open the HP Smart app.

You may refer to -Install and Use the HP Smart App 

 

Please try the steps below to connect your printer to the network.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)  
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2600).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->the printer will have solid blue light if it's connected 
--->then connect your phone back to your network

 

Try and print.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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